Making a personal connection has nothing to do with style. Yo don’t have to be charismatic or a salesperson. You need to show up with an open mind and a positive demeanour. Be informal and have a sense of humour. A business review should take the form of a Socratic dialogue and not an interrogation. All you’ve got to prove is that you care for the people who are working for you whatever your respective personalities are and that’s the personal connection.
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